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How do I contact Sew Yarnique?Questions? We’re always here to help. If you’re unsure about our policies or need support with an order, just reach out—we’re happy to assist! Feel free to use our Contact Us Page to send a message to us. For the fastest assistance regarding one of our products or on an existing order, please email us at: info@sewyarnique.com.
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Where are you located?We are based in Mesa, Arizona.
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Do you charge state sales tax?We only collect Arizona sales tax on orders being shipping within Arizona. For purchases shipped outside of Arizona, you may be required to report out of state sales tax usage on your annual tax return. Check with your state's Internal Revenue Service for more information.
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What are your shipping policies? When will I receive my order?Thank you for shopping with Sew Yarnique! We’re happy to ship our handmade creations across the United States, Canada, and Mexico. Please review our shipping policy below. 📦 Processing Time Each item is handmade with care. Please allow 3–5 business days for order processing before your item ships. Custom or made-to-order items may take longer—details will be provided during checkout or via email. 🚚 Shipping Destinations We currently ship to: All 50 U.S. states Canada Mexico If you live outside these areas and are interested in ordering, feel free to contact us and we’ll see what we can do! 📬 Shipping Rates & Delivery Estimates Shipping costs are calculated at checkout based on destination and package weight. Region Estimated Delivery Time Notes United States 3–7 business days USPS, UPS, or FedEx Canada 7–14 business days May be subject to customs delays Mexico 7–14 business days May be subject to customs delays Note: Delivery times are estimates and not guaranteed. Weather, carrier delays, or customs inspections may affect timing. 💸 Duties & Taxes (for Canada & Mexico) International orders may be subject to customs duties, taxes, or import fees. These are the responsibility of the buyer and are not included in the item price or shipping cost.
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What if my package did not arrive or arrived damaged?📮 You will receive notification when your order ships and another when your order is delivered. If you received a delivery notification but did not receive your package, it is your responsibility to contact us immediately (within 1 or 2 days). If you do not contact us immediately, we take no responsibility for your loss. We are also not responsible for theft of delivered packages. ❗ Damaged Packages If your order arrives damaged, please contact us at info@sewyarnique.com within 3 days of delivery date. We’ll work with you to resolve the issue as quickly as possible.
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What is your policy for returns, refunds or incorrect items?🔄 Returns Due to the handmade and often one-of-a-kind nature of our products, we accept returns on a case-by-case basis. If your item arrives damaged or defective, please contact us within 3 days of delivery to request a return or exchange. Items must be unused and in original condition. You are responsible for return shipping unless the item arrived damaged or there was an error on our part. Custom or personalized items are not eligible for return unless they arrive damaged or incorrect. 💸 Refunds Once we receive and inspect your returned item, we’ll notify you about the status of your refund. Approved refunds will be processed to your original payment method within 5–7 business days. Shipping costs are non-refundable, unless the return is due to our error. 📦 Damaged or Incorrect Items If your item arrives damaged or you received the wrong product, please email us at info@sewyarnique.com within 3 days of delivery. Be sure to include: Your order number A description of the issue Photos of the damaged item and packaging (if applicable) We’ll make it right—either by replacing the item or issuing a refund, depending on the situation and item availability. ❌ Non-Returnable Items Custom or personalized orders Sale or clearance items Digital downloads (if applicable) ✉️ How to Start a Return Before returning any item for exchange or refund, you must contact us. Please email us at info@sewyarnique.com with the subject line: Return Request – [Order #] We'll respond within 2 business days with next steps. Additional Information: You are responsible for the return shipping. We recommend using a service that offers shipment tracking and insurance. Once your item is received, we will process your refund or exchange. It may take 7-10 business days from the date a refund is issued for the credit to appear on your account.
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How to care and clean your Amigurumi or Plushie friend?🧼 Care & Cleaning Instructions for Your Handmade Plushie Thank you for giving a loving home to one of our handmade crochet creations! To help your plushie stay cozy, clean, and cute for years to come, follow these gentle care guidelines: 💧 Spot Cleaning (Recommended) Use a damp cloth or soft toothbrush with mild soap and water. Gently blot or brush the soiled area—avoid rubbing, as it can fuzz or distort the yarn. Air dry flat, reshaping if needed. 🛁 Hand Washing (Only If Really Necessary) Fill a sink or bowl with cool water and a small amount of gentle detergent (like baby shampoo or wool wash). Submerge the plushie and gently squeeze (don’t wring!) to clean. Rinse thoroughly in cool water. Press out excess water with a clean towel and lay flat to dry, reshaping as needed. 🚫 What to Avoid Do not put in the washer or dryer—machine agitation can unravel stitches or distort the shape. Avoid bleach, fabric softener, or harsh detergents. Keep away from pets who like to chew! 🧵 Pro Tip If your plushie has delicate features (like sewn-on eyes, felt details, or embroidery), handle those areas with extra care during cleaning. Each piece from Sew Yarnique is crafted with love and meant to bring joy—thank you for treating it with care! 💖
FAQ
We care about your experience!
At Sew Yarnique, we are committed to providing exceptional customer care. We strive to go above and beyond to meet your needs and ensure a seamless shopping experience. Whether you have questions about our products or need assistance with your order, our team is here to help.
We also prioritize the privacy and safety of your personal information. Our policies are designed to protect your data and ensure secure transactions. We use trusted payment methods and adhere to strict privacy standards to give you peace of mind when shopping with us.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Apple Pay
Privacy Policy
Effective Date: April 22, 2025
At Sew Yarnique, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with us online.
1. Information We Collect
We may collect the following types of information:
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Personal Information: When you make a purchase, contact us, or sign up for a newsletter, we may collect your name, email address, shipping address, and payment details.
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Non-Personal Information: We may collect information such as browser type, referring website, and pages visited to help improve our website experience.
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Respond to inquiries or custom order requests
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Send occasional emails about new products, promotions, or updates (only if you've opted in)
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Improve our website and services
3. Sharing Your Information
We do not sell, trade, or rent your personal information to others. We may share your information with trusted third-party service providers (like payment processors or shipping companies) solely to fulfill your order or support our services.
4. Cookies
Our website may use cookies to enhance your browsing experience and collect analytics data. You can adjust your browser settings to refuse cookies if you prefer.
5. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online data transmission or storage can be guaranteed to be 100% secure.
6. Your Choices
You can:
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Opt out of promotional emails at any time using the unsubscribe link
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Contact us to update or delete your personal information
7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we’ll update the effective date above. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: